Lifesignals is a health-tech company based in Silicon Valley that offers remote cardiac monitoring tech to hospitals. I led the end-to-end design of an at-home ECG monitoring app that enables hospitals to accelerate their patient turn-around time.
My role and team
\Lead of 2 Product Designers + 1 PM, 3 Engineers
\Proposed new feature
\User research, prototyping, UI design
Results
-Decreased design to dev handoff time by 20%
-100% data retrieval with no packet loss
Lifesignals Group estimates it can save up to 2.5 hours of nurses' time daily and reduce hospital visit costs by up to $1,500 per day by lowering costs like room usage, administrative tasks, and resource allocation.
It became apparent that the hospitals were spending a lot of their time to onboard and offboard their patients to the UbiqVue system.
The truth is, in the US healthcare system, patients are often reluctant to manage their own care due to fears that any mistakes might jeopardize their insurance claims. They prefer procedures to be done in hospitals where doctors bear full responsibility
Constraints
- No human assistance available.
- Some phones don’t support full-screen video.
- 7-day wear period may interfere with daily life (eg: showering).
Assumptions
- Elderly users may prefer human help over a phone.
- Unexpected issues may cause distress.
- Wearing the patch could be difficult.
- App glitches could miss life-threatening events.
The UbiqVue app allows patients to monitor their ECG data collection. The app is focused around three key use cases - self-installing the biosensor, troubleshooting, and transfering data to the doctors.
The goal was to empower patients with a simple, foolproof setup and data transfer process, improving accessibility and therefore reducing clinic visits.
To redefine the architecture of the app, we asked our users to define what are some of the most important questions that come to mind about their ECG monitoring. Those were shortlisted to top 3:
1. How can I get help if I have issues during the process? What kind of support is available.
2. Is my device streaming? Will I know if something goes wrong?
3. How long is this going to take?
How can we better enable patients to set up their ECG monitoring at home using lifesignals’ UbiqVue holter app?
We had videos provided to us and we wanted to make sure the user was in control of the onboarding process at all times to ensure they could move forward after successfully performing the instructions given.
Lifesignals Group estimates it can save up to 2.5 hours of nurses' time daily and reduce hospital visit costs by up to $1,500 per day by lowering costs like room usage, administrative tasks, and resource allocation.
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From conception to design & prototype in
6 months
01
Research and Interviews
Conducted 3 rounds of stakeholder interviews with the senior product manager and product marketing manager to understand user insights and business goals since we couldn't interview the user directly.
03
Design and Prototyping
Based on the user flow, I created a task flow that easily allowed me to convert each action into screens which were prototyped and tested with the product team and developers.
02
Ideation
I ideated on various UX strategies using a storyboard to understand the user journey and ensure the product I was building was idiot-proof and highly informative to the targeted audience
04
Testing + Feedback Integration
The prototype was tested by the users and we collected feedback from technical team on possible glitches from videos for users with older devices.
In 70% of our user interviews, users would open the app just to check if their device is streaming data.
In 70% of our user interviews, users would open the app just to check if their device is streaming data.
Users want to know:
- How long they need to wear the device
- Where they are overdue for an update
- If they need to adjust their connection settings
How may we provide timely and clear information addresses user concerns and enhance their experience?
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Explorations
I spent a major chunk of the ideation period we had to explore different homepage layouts to ensure it the call to action to upload data was given relevance as well as the FAQ and notes section.
Upload button
Navigation bar
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Status bar
Contrast setting
Apart from the ease of use, the simplicity of the onboarding to pair with the biosensor was crucial. Analyzing the funnel, I was able to identify the biggest pain points and streamline the flow for the least amount of steps and highest completion ratio, ensuring small wins at each step.
Notes
While taking the app to our users to test out the flow, I noticed that 4 out of the 5 users we interviewed took notes on their phone when they felt something was off. With enough backing, I quickly drew up a wireframe to propose an in-built notes feature to the product manager, with the goal being to make it as useable as possible.
I added pre selected options to reduce drop-off and ensure successful record keeping to make it as simple for users to record their symptoms at any time instead of physically writing it down.
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